IN GENERAL

 

• Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

• Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

• Here at On The Hanger, we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

 

CONSENT

 

• The Company will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

 

COMMUNICATION & MARKETING

 

• If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of On The Hanger

 

• All On The Hanger members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

 

COOKIES

 

• If you have registered with On The Hanger then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

 

PROTECTING YOUR SECURITY

 

• We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

 

TRANSFERS OF YOUR INFORMATION

 

• The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for On The Hanger or one of our suppliers. Such processing may, for example, be required in order to fulfill your order, process your payment details or provide support services.

• Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

DISCLOSURES OF YOUR INFORMATION

 

• We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties.

• In the event that On The Hanger sells or buys any business or assets;

• If On The Hanger or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of On The Hanger our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

THIRD PARTY SITES

 

•  When shopping On The Hanger you may come across links to and from the websites of our partner networks and other third  parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not  accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.

 

CHECKING YOUR DETAILS

 

•  If you wish to verify the details you have submitted to On The Hanger you may do so by contacting us via the e-mail address or     address given below. Our security procedures mean that we may request proof of identity before we reveal information. This           proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.

 

CONTACTING US

 

•  We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the On The Hanger Customer Care team, who will be happy to help with any questions or queries you may have.

• You can either contact Customer Care at

       Info@onthehanger.co.uk

       Or, write to us at:

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       On The Hanger

       5 Bridge Island

       Shotley Bridge

       County Durham

       DH89TB

 

 

TERMS OF SALE

 

• By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

• Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces, which we will not be responsible. Please see our Delivery Charges notice for further information.

• In order to contract with On The Hanger you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

• On The Hanger retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party, which you have contracted with. This will always be On The Hanger. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

 

OUR CONTRACT

 

• When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods, which you ordered, have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

 

PRICING AND AVAILABILTY

 

• Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

•  All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where          applicable and included in the 'Total Cost'.

 

PAYMENT

 

•  Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient  funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

•  Your card will be debited once the order has been accepted.

 

DISCOUNT CODES

 

• Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

       Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or            certain specified, purchases made though this Website.

•  The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price  Items only.

 

DISCLAIMER OF LIABILITY

 

• The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law On The Hanger and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect On The Hanger liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

LINKING TO THIS WEBSITE

 

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

• You must not establish a link from any website that is not owned by you.

• This website including its content, must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

 

DISCLAIMER

 

• Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with On The Hanger and you should not rely on the existence of such a connection or affiliation.

 

INDEMNITY

 

• You agree to indemnify, defend and hold harmless On The Hanger, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

 

VARIATION

 

• On The Hanger shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.

 

COMPLAINTS

 

• We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

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                                      PRIVACY POLICY

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• We have created this On The Hanger privacy policy to demonstrate our commitment to the privacy of our customers. Please read the following to learn more about our privacy policy and how we handle the personal information collected from our clients.

 

What This Privacy Policy Covers

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• This privacy policy covers our treatment of personally identifiable information collected by us through a website owned and operated by us.  This privacy policy does not apply to the practices of companies that are not in our direct subjection, or of persons not employed by us, including any third-party content contributors bound by contract and any third-party websites to which our websites may link.

 

Collection and Use of Personal Information

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• You may visit our websites without disclosing any personal information. However, we need certain personal information if you wish to purchase our products, register a form of marketing accoount, receive our newsletter, or use certain services. If and where required, this information may include your contact information and/or your company contact information. We will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member's account, and to contact you regarding new products and services. By accessing our services and voluntarily providing us with the requested personal information, you consent to the collection and use of information in accordance with this privacy policy.

 

Collection and Use of Non-Personal Information

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• We automatically receive and record certain types of non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. We may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, we do not connect these non-personal data to any personal information collected from you. We also allow third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. These cookies are not connected to any personal information in any way. Third party cookie usage is subject to their own privacy policies, and we assume no responsibility or liability for their use.

 

Information Sharing and Disclosure

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• We may disclose your personal information to third parties who work on our behalf to provide products and services requested by you. We may share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. We may otherwise disclose your personal information when:

 

• We have your express consent to share the information for a specified  purpose;

• We need to respond to subpoenas, court orders or such other legal process

 

 

• We need to protect the personal safety of the users of our websites or defend the rights or property that pertain to us;

• We find that your actions on our websites violate our Terms of Use document or any of our usage guidelines pertaining to corresponding products or services.

 

Consent

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• If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to us. If you have provided personal information to us and cease to consent to its use or disclosure as outlined herein, please notify us at info@onthehanger.co.uk

 

Security

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• Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your information stored with us is protected for your privacy and security. In the high security areas of our websites, as identified on the site, we use industry-standard SSL-encryption to protect data transmissions. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures. Further, we retain your personal information only as long as necessary to fulfill the purposes identified above or as required by governing law.

 

Changes to This Privacy Policy

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• We may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of our websites after any such amendments signifies your acceptance thereo

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Questions and Suggestions

 

• If you have questions or suggestions about this privacy policy, or your own personal information, please feel free to e-mail us whatever questions you have at info@onthehanger.co.uk